Robotic Process Automation (RPA) is a technology application governed by business logic and structured inputs designed to automate business processes. It offers the ability to reduce personnel costs and human error.
With RPA tools, a company can configure software or a «robot» to capture and interpret applications to process transactions, manipulate data, generate responses, and communicate with other digital systems.
The advantage it offers over other automation tools lies in its non-invasive nature as a purely rule-based system without intelligent elements. Software robots operate on an organization’s existing IT architecture, interacting with user interfaces of other software. They mimic the actions of a human worker but act faster and with fewer errors.
Scenarios of RPA range from generating an automatic response to an email to implementing thousands of bots, each programmed to automate specific but repetitive tasks in an ERP system.
Among the benefits this technology provides are a high return on investment and savings in time spent on repetitive but low-value tasks, resulting in quality improvements and a productivity increase of 35% to 50%, leading to greater customer and employee satisfaction.
To understand the relevance of this technology in the immediate future, the IT consulting firm Forrester estimates that the RPA software market will grow from $2.4 billion in 2021 to $6 billion in 2025, with services reaching $16 billion.
Do you already know how your business can benefit from RPA technology?
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